Cancellation / Refund Policy

Cancellation & Refund Policy

Thank you for purchasing from souparnabiswas.com. We value your trust and aim to provide a transparent refund and cancellation process for all our services

1. Courses (Pre-Recorded)

All course purchases are non-refundable. Once a course is purchased and access is granted, it cannot be canceled, exchanged, or refunded.

Please ensure you have reviewed the course preview, curriculum, and eligibility before completing your purchase.

2. Custom Work (Composition, Production, Session Work, etc.)

Refunds for custom services are handled on a case-by-case basis.

Deposit Payments: Deposits made to initiate a project are non-refundable.
Post-Delivery: Once the final files are shared or work is substantially delivered, no refund requests will be entertained.
If a project is canceled midway by the client, any amount paid up to that point is non-refundable.

3. 1:1 Live Classes or Sessions

We currently do not offer direct booking for 1:1 live classes via the website.

To inquire about availability or schedule a session, please contact us directly via email at support@souparnabiswas.com.

Any refund or rescheduling requests for 1:1 sessions discussed via email will be handled individually as per mutual agreement.

4. Merchandise

Returns: Items may be eligible for return or exchange only if they are defective or damaged upon delivery. You must contact us within 7 days of receiving the item.
Eligibility: To complete a return, your item must be unused and in the original packaging.
Refunds (if approved): Once your return is received and inspected, we will notify you about the status of your refund. If approved, your refund will be processed to the original payment method.
Return shipping costs are borne by the customer.

5. How to Request a Refund or Raise an Issue

Please contact us at orders@souparnabiswas.com with the subject line “Refund Request – [Order ID]”. Mention your reason clearly along with any supporting details.

We will assess your request and get back to you within 3–5 business days.

6. Exceptions

We reserve the right to deny refund or cancellation requests if:

The product or service has already been consumed or delivered
The request is made outside the eligible timeframe
There is evidence of misuse, abuse, or fraudulent claims

7. Shipping & Delivery Policy

Digital Products (Courses, Sessions, Custom Work): Access or delivery is usually provided via email or through your account on our website after payment confirmation. No physical delivery is involved.
Physical Merchandise (if applicable):

Orders are typically processed within 3–5 business days.
Delivery times may vary depending on your location. Estimated delivery within India: 5–10 business days.
Tracking details (if available) will be shared via email.
We are not responsible for delays caused by courier services or unforeseen circumstances.

8. Contact

For support, write to us at:

📧 support@souparnabiswas.com
📧 orders@souparnabiswas.com